Privacy Policy

This policy explains how Urban Service Company (https://urbanservicecompany.in) handles the information you share when you request a repair.

What we collect

When you request a callback or use the diagnostic tool, we collect your name, phone number, appliance details and the issue you describe. We may also collect standard analytics such as the page you visited and how you found us.

How we use it

We use your information solely to contact you about your repair request, schedule a visit, and provide the service. We do not sell your personal information.

Retention

We retain your request details only for as long as needed to provide the service and handle any quality concerns, and then delete or anonymise them.

Your choices

You may request access to, correction of, or deletion of your information by writing to contact@urbanservicecompany.in.

Last updated: 2026